If you need to make a claim, chances are things are a little more difficult than usual. GSK strives to make the Claims process as easy as possible for all our clients. This allows you to concentrate on the things that really matter.
Our dedicated, in-house Claims team will see your claim through from start to finish. We take a hands-on approach in all our claims, particularly when there is extra complexity involved.
IN THE EVENT OF A CLAIM
Call us within 24 hours of the incident on 9478 1933 during business hours or contact our Claims Manager or your Account Manager directly.
To make the process as easy as possible you will be required to provide the following information when lodging your claim:
- Your policy number
- Your contact details
- Nature of the claim (theft, fire, motor vehicle etc)
- Details of the claim event (date/time, location, property involved)
- Personal details of any third parties involved (if applicable)
- Photos of the damage
- Proof of ownership of goods (photos, copy of original purchase receipts)
- List of damaged or stolen items
- Quote to repair
Do whatever is necessary to prevent further property damage.
Do immediately contact emergency services if necessary.
Do remove property that is exposed to further loss or damage to a more secure location if possible.
Do complete all claims documentation as soon as practicable and forward to Claims Manager with any supporting documentation.
Do Not admit liability to anyone even if you think you may be at fault. Your Insurer is entitled to deny a claim or pay a reduced amount if statement made by you or your employees prejudice the Insurer’s position.
We are here to help you throughout the claims process to ensure you get the best possible outcome from your claim.